← All services

AI Operations

AI operations consulting: routing infrastructure, cost attribution, and governance documentation for organizations where AI adoption is real but the accountability layer isn’t.

Most organizations start using AI before anyone builds the infrastructure that makes it legible. No routing policy, no cost attribution, no audit trail. I build the accountability layer — routing rules, cost tracking your CFO can read, and governance documentation your legal team can work from.

Audit from $4,800 · Implementation from $22,000 · Retainer from $2,800/mo

I build the infrastructure layer that makes AI adoption legible. I designed this service because I needed it for my own work first. Every AI output I ship runs through a routing decision, a specialist check, and an audit log. Most organizations that have adopted AI tools are running them without this layer, the accountability architecture that every other piece of business technology has. Any team member can prompt any model. There is no routing by cost or capability. No audit trail. No quality gate before the output goes anywhere. The CFO asks what AI is costing and nobody has a clean answer. The legal team asks what was reviewed before it reached a client and the answer is unclear. This service is for organizations where adoption has happened and accountability needs to catch up.

AI Operations: The Accountability Architecture A three-layer stack diagram read top to bottom. The top layer is the business layer: the AI tools an organization already uses, such as ChatGPT, Claude, and Copilot. The middle layer is the operations layer, drawn larger and filled with an accent colour and labelled as the layer most organizations are missing; it holds three responsibilities: routing decisions about which AI handles which task, cost attribution recording who asked and what it cost, and governance documentation of what was done and what it produced. The bottom layer is the audit layer, which holds the records the operations layer produces: a per-task JSONL log, a monthly cost report, and an escalation trail. Downward arrows connect top to middle and middle to bottom. A label running down the left margin reads accountability flows down. The teaching point is that most organizations own the top layer and need the bottom layer, but skip the middle operations layer that connects them, so accountability never actually flows down. AI Operations: The Accountability Architecture Most teams own the top layer and need the bottom layer — but skip the middle that connects them. ACCOUNTABILITY FLOWS DOWN BUSINESS LAYER what the organization already has ChatGPT Claude Copilot etc. AI Tools the business already uses OPERATIONS LAYER — the service The layer most organizations are missing Routing decisions which AI handles which task Cost attribution who asked, what it cost Governance docs what was done, what it produced AUDIT LAYER the records the operations layer produces Per-task JSONL log one line, every task Monthly cost report spend, by who and what Escalation trail when and why it moved up Without the middle layer, the tools run but nothing accountable comes out the bottom. Layer height = scope; the accent-filled middle is the missing service. Arrows show accountability flowing top to bottom. Gold pill = the differentiator. Blue middle = the operations layer; navy outline layers = tools the business already has and the records it needs.
AI operations accountability architecture: three-layer stack

The gap this fills.

Most organizations that have adopted AI tools have adopted them without a governance layer: no routing rules, no cost attribution, no audit trail, and no clean answer when finance asks what it’s costing or legal asks who authorized it. Editorial teams using AI without content governance. L&D departments deploying AI into learning environments without accountability documentation. Brands where comms and marketing are running AI tools with no audit trail.

The problem is not the model. It’s the missing layer between the model and the organization. That’s the layer this work builds.

Built and run in production: AIOS is the AI operations system built for this consulting practice: routing tasks across Claude, Ollama, and GitHub Copilot based on cost and capability, with every run logged with billing attribution. The system maintains over 50 specialized agent personas. Every client implementation is an adapted version of this architecture, not a theoretical framework.

Who this is for.

This engagement fits you if:

  • Your editorial team is using AI without a routing layer, cost attribution, or a clean answer when the editor-in-chief asks what the AI is actually doing. If the publishing platform itself also needs a rebuild, see publishing infrastructure.
  • Your corporate L&D or post-secondary institution is deploying AI into learning environments where governance, accountability, and pedagogical integrity carry additional weight.
  • Your marketing, comms, and product teams have adopted AI tools without a governance layer: no audit trail, no cost attribution by team or project, and no documentation that legal and finance can work from.
  • You have received an AI strategy report and now need the technical depth to build the infrastructure layer the report describes.

This engagement does not fit you if:

  • You are still at the “should we try AI?” stage. This work assumes adoption has happened or is imminently decided. For pre-adoption strategy, book a discovery call. The engagement scope is different.
  • Your implementation is a single vendor integration, plugging in one product API with no routing, governance, or multi-model architecture required. That is a development task, not an AI ops engagement.

What I build.

Routing architecture

A decision layer that routes tasks to the right model based on cost, capability, and context, not just defaulting everything to the most expensive frontier model. Claude for complex reasoning and voice work. Local models (Ollama) for routine generation, formatting, and syntactic tasks. GitHub Copilot for code generation within the Copilot subscription. The routing rules are documented, auditable, and tunable as the model landscape changes.

Agent persona library

Specialized agent personas scoped to your team’s actual roles, not generic chatbots. An editorial agent that knows your style guide. An instructional design agent that works within your curriculum standards. A legal review agent that flags the right things for your organization’s exposure. Personas are built from role-specific context, documented, versioned, and maintained as team needs change.

Cost attribution and billing

A logging layer that captures every AI task: model used, tokens consumed, estimated cost, routing decision, and the team or project it belongs to. Output is a structured ledger that answers “what did AI cost this week, by team,” not an estimate and not a vendor dashboard. Finance can read it; so can a procurement audit.

Governance documentation

The documentation layer that makes AI adoption legible to stakeholders who aren’t running it: routing policy, model selection rationale, human-review thresholds, data handling rules, and the approval trail for decisions that have downstream accountability. Written for legal and compliance review, not for developers. Structured to survive a procurement question or a board inquiry.

WordPress and LMS integration

For organizations whose content and learning infrastructure runs on WordPress and LearnDash: the AI ops layer integrated directly into the existing stack, not a parallel system that lives outside the tools your team already uses. AI-assisted content workflows, intelligent LMS interactions, and the audit trail that survives a compliance review inside the platform your team already operates.

The audit is the right first move.

A 20-minute call is enough to determine whether the audit is the right starting point and what the implementation scope is likely to look like. No pitch. If it’s not the right fit I’ll tell you directly.

AI adoption happening faster than your governance layer can track?

AIOS — the routing, attribution, and audit system built for this practice — is the architecture every client engagement starts from. Built in production, documented for compliance, readable by a CFO or a legal team.

Build the AI ops layer before the compliance question arrives.

An audit scopes the gap between what your organization is doing with AI and what it can document. Implementation builds the layer. Both come with documentation your legal team can work from.

Book a 20-minute discovery call

Product names referenced on this page — including Claude, GitHub, and WordPress — are trademarks or registered trademarks of their respective owners. Training offered here is independent and is not affiliated with, endorsed by, or sponsored by any of these companies.