The editorial workflow depends on one person who has been there since the beginning. The LMS is held together by integrations nobody fully understands. The AI usage has no audit trail and no cost attribution. The site has not been touched in eighteen months because nobody is confident they will not break something important.
The problem is almost always the same: the digital systems were built faster than the operating layer around them. I've seen it at media organizations, school boards, government teams — the pattern doesn't change.
The work I do is stabilize what's fragile, get your team out of the manual workarounds they've built up around broken systems, and build in the kind of audit trail that finance and legal can actually read.