Glossary Terms

Machine learning

Teaching software by showing it many examples instead of writing out every rule by hand.

Machine learning is the method underneath most modern AI. Rather than a programmer writing out every rule by hand, the system is shown a large number of examples and works out the patterns itself. Show it enough photographs labelled cat and it learns what cats tend to look like. Show it enough support tickets and it learns which ones tend to be urgent. This is why these systems handle things that are hard to write rules for, and also why they inherit whatever bias sits in the examples they learned from. The quality of the examples sets the ceiling on the result.

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