Glossary entry

Email Compliance

Email compliance refers to adhering to the legal and technical requirements governing commercial email in the jurisdictions where your subscribers are located. The primary regulations are CAN-SPAM (United States, 2003), CASL (Canada, 2014 — the most stringent consent-based framework), GDPR (European Union, 2018, requiring explicit opt-in consent), and PECR (United Kingdom). All major email compliance frameworks share common requirements: a valid physical mailing address in the message, a clearly visible and functional unsubscribe mechanism, accurate sender identification (a From address that does not deceive recipients), and honoring unsubscribe requests within 10 business days (CAN-SPAM) or 10 days (CASL). GDPR and CASL additionally require proof of prior consent — you cannot legally send marketing email to contacts who have not affirmatively opted in. Non-compliance penalties range from $200 per violation (CASL) to $51,744 per individual email (CAN-SPAM maximum civil penalty).

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